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Product questions, an order that went sideways, a partnership, or something we haven’t thought of. WhatsApp is fastest; email if it needs a paper trail.

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Anything about an order, a fault, a return, or a spec that isn’t on the page.

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Asked most often

The questions people email us.

Which product should I buy?

Pick by the situation, not the catalogue. Reach for the Personal SOS Alarm (₹1,799) when you need people nearby to look up right now — 130dB siren and a strobe on one pull. Take pepper spray (₹499) when someone is already close and you need distance. The Survival Whistle (₹299) is the fail-safe: no battery, 120dB, lives on a zipper. The window breaker (₹599) belongs in a car, not on a keyring. Most people start with the alarm and add the whistle. Tell me where you spend your days — campus, commute, travel, driving — and I’ll narrow it.

How much do they cost?

Four objects, ₹299 to ₹1,799. Survival Whistle — ₹299 Pepper Spray — ₹499 Emergency Window Breaker — ₹599 Personal SOS Alarm — ₹1,799 Taxes are included. Free shipping across India on orders over ₹1,499. There is no subscription, no app, and no “pro” tier.

How does the Personal SOS Alarm work?

Three seconds to learn. Carry — clip it to a keyring or bag strap, somewhere you can reach without looking. Pull — yank the top pin. A 130dB dual-siren and a strobe start immediately and stay on. Reset — push the pin back in to stop it. Nothing to reconfigure afterwards. No app, no pairing, no charging. If you can pull a keyring apart, you already know how to use it.

How loud is 130dB, really?

Loud enough that people in the street look up, which is the entire point. For reference, it is in the range of a smoke alarm held at arm’s length. The published spec is a 130dB dual-siren on the Personal SOS Alarm, plus a strobe so it is visible as well as audible. The Survival Whistle is 120dB — still very loud, from one breath and no battery.

Is pepper spray legal to carry in India?

Our current guidance is that Whaleora’s everyday tools are legal to carry in most jurisdictions in India. Rules genuinely do vary — pepper spray most of all — so check what applies where you live and where you’re travelling. Airlines, campuses, courts and some venues have their own lists. We’d rather lose the sale than have you find out at a security desk. If you are unsure, skip the spray and carry the alarm and whistle, which are acoustic tools, not chemical ones.

How much is shipping, and where do you deliver?

Free shipping on orders over ₹1,499 across India. Below that, shipping charges and the delivery estimate for your pincode are shown at checkout. Taxes are included in the listed prices. We ship from Maharashtra. We do not currently publish a single pan-India delivery day because it depends on your pincode — checkout is the honest number.

Something arrived faulty. Now what?

Email hello@whaleora.com and tell us what it did. We’ll replace it — you don’t have to build a case for it first. Please get in touch before posting anything back so we can tell you where to send it. Include your order name, a short description, and a photo if you have one. WhatsApp is fine for the first message.

Can I take a safety kit on a flight?

The whistle, yes — it is a piece of aluminium. Pepper spray is prohibited on effectively every airline, cabin and usually checked too. The window breaker is a sharp tool with a concealed blade; it belongs in a car, not a carry-on or checked bag. The SOS Alarm is an electronic device with a coin cell — most carriers allow it in cabin, but check your airline’s list rather than ours. When in doubt, put the spray and the breaker in the car you left at home, and take the whistle.

Do the alarms need charging? What if the battery dies?

No charging cable. The SOS Alarm runs on a replaceable CR2032 coin cell — the same one as a car key fob, about ₹50 at any chemist. One comes in the box. Swap it yourself; there is no service centre visit. The whistle and the window breaker have no battery and no electronics at all, which is exactly why we sell them alongside the alarm. If the cell dies at a bad moment, you still have a 120dB breath-powered backup if you clipped one on.